Legal & Terms — Actionroute (New Zealand)
This page outlines the legal terms governing our logistics, warehousing and freight services provided in New Zealand.
Company identity & jurisdiction
Actionroute operates in New Zealand. For the purposes of these Terms:
- Trading name: Actionroute
- Address: 45 Victoria Street West, Auckland 1010, New Zealand
- Phone: + (64) 21 375-94-86
- NZBN: 9429048956723
- Governing law: New Zealand law. Any dispute will be resolved under the laws of New Zealand.
Terms of service — key points
Scope
Our service scope includes freight forwarding, warehousing, e‑commerce fulfillment and last‑mile delivery in accordance with individual service agreements.
Liability
Except where statute provides otherwise, our liability is limited to direct loss and capped at the value of the affected shipment or NZD 5,000, whichever is lower.
Customs & duties
Customers are responsible for customs duties, taxes and compliance with import/export regulations. We provide clearance services as authorised agents where requested.
Complaints & dispute resolution
We aim to resolve concerns quickly. If you are not satisfied, follow the steps below.
Send a legal notice / report
Use the form to submit a formal legal notice or report. We will acknowledge receipt within 5 business days.
Legal contacts & notices
Legal notices to:
Actionroute45 Victoria Street West
Auckland 1010
New Zealand
Email: Actionroute@gmail.com
Privacy & data handling — summary
We collect and process personal data to provide logistic services, manage shipments, comply with customs and billing, and for safety and security. For full details see our Privacy Policy.
- Data retention: we retain records as required by law and as necessary for operational purposes.
- Transfers: some processing may occur outside New Zealand under appropriate safeguards.
- Your rights: access, correction and complaint mechanisms are described in the Privacy Policy.
Intellectual property, cookies & changes
All content on this site is the intellectual property of Actionroute unless otherwise stated. Use of our marks and materials requires written permission.
Cookies
We use cookies and similar technologies to improve services, analytics and session management. See the Privacy Policy for details. You can manage cookie preferences via the banner.
Changes to these terms
We may amend these terms; material changes will be published on this page. Continued use after notification constitutes acceptance.